Good customer service is about sending people away educated and satisfied. Questions, concerns, and issues have been answered and/or resolved, while complying with Salt Lake County Ordinances, policies and procedures.
The best language for superior, truly memorable customer service is the language your customer understands. It doesn't matter whether you are delivering internal customer service to employees of your organization or external customer service to those that are asking for help and/or advice. If your customer doesn't understand what you are saying, it’s not superior customer service.
Build a reputation for the Addressing Office, evident enough the customer has positive feedback he may pass along about our office. Handle the unexpected creatively.