August 2, 2016
911 emergency response improvements unveiled
Salt Lake County, UT— Mayor Ben McAdams, Sheriff Jim Winder,
mayors throughout the valley, the directors of the two major 911 dispatch
centers in the valley, and public safety officials unveiled a long-sought 911
emergency response technology today. They announced an agreement between the
Valley Emergency Communications Center (VECC) and the Salt Lake City Dispatch
Center to use a shared public safety Computer Aided Dispatch (CAD) system to
improve dispatching and monitoring of public safety resources to emergencies.
McAdams launched the initiative three years ago and offered approximately $1.4
million in county funds to spur research into a unified system that would
replace the two different software systems currently used by 911 dispatchers at
VECC and Salt Lake City.
an emergency, seconds count. Times have changed and now that 80 percent of 911
calls are being received from mobile numbers—instead of land lines—our
dedicated emergency professionals need technology that clearly displays where
help is needed and who is closest to the scene. I want to congratulate all the
jurisdictions in Salt Lake County that came together to make this happen. It’s
a major breakthrough for emergency response,” said McAdams.
said the common CAD that was selected is a product of Hexagon Safety and
Infrastructure. Its I/CAD call handling and dispatching system includes the
ability to track individual responders in real time, quickly visualize calls on
the CAD map and automatically link associated text conversations, photos and
video. It is widely used throughout the U.S. in cities such as Washington, D.C.
and Louisville, Kentucky. It also offers users data reporting and analysis so
that emergency center managers can evaluate and improve procedures and response
said both Salt Lake City and Salt Lake County have approved agreements to move
to the new, common CAD system. The total cost of the project is $13 million,
with approximately $1.4 million coming from Salt Lake County, $177,000 from
Homeland Security towards the mobile component and another $5 million in
discounts and contributions. The rest will be paid for from a state fund that
was set up through legislation sponsored by Sen. Wayne Harper during the 2014
said it will take about 17 months to fully implement the new system. During that time, new hardware will be
installed and each machine used by dispatchers, fire fighters, paramedics and
police officers will be configured to work with the new system. Each public safety member will also receive
training. McAdams said everyone is working closely during the transition to
ensure that call-taking and dispatch policies and protocols are coordinated, in
order to close any gaps.
million 911 calls are made annually in Salt Lake County. Everyone involved in
public safety is dedicated to providing the best possible service. A regional
communication solution benefits every emergency first-responder in the Salt
Lake Valley. It just makes sense for all of us to partner and tear down the
technology barriers, in order to offer the most rapid, efficient,
cost-effective emergency service possible,” said McAdams.