Javascript is required to view this site. Skip to main content
Text:    -   | Translate
Menu

Care Center Complaint Resolution - Ombudsman Program

Overview

Advocating for the rights of individuals receiving long-term care

The Ombudsman Program advocates for residents who reside in facility based care centers such as nursing homes and assisted living. Ombudsmen investigate complaints and work with other agencies to resolve problems. Ombudsmen also educate staff, family members, the community and residents regarding long-term care issues.

Services include:

  • Information on selecting a nursing home or assisted living facility for a loved one
  • Investigate issues which affect a resident’s quality of life and care
  • Work with residents, their families and facilities staff to resolve problems
  • Provide information about residents rights and available resources

 

Eligibility

To receive advocacy services through the Ombudsman program you must be:

  • Be at least 18 or older
  • Receiving facility-based care

There are no eligibility criteria to receive information. Call 385.468.3255 for information Monday – Friday, 8:00 am – 5:00 pm

     

    Volunteer

    Volunteer Opportunities

    Assistant Ombudsmen volunteers, under the direct supervision of Long-term Care Ombudsman staff:

    • Provide long-term care information to elderly residents, families, facilities, and others
    • Observe actions and quality of care in long-term care facilities
    • Perform complaint intake
    • Provide public presentations
    • Assist with resolution and follow up on complaints while under the supervision of a certified Ombudsman

    Volunteer Requirements:

    • Completion of extensive screening process
    • Completion of 20 hours of classroom/on-line training, in addition to 16 hours of job shadowing
    • Excellent communication skills and like working with seniors
    • No conflicts of interest – i.e. working in a nursing home

    Commitment:

    • One year minimum commitment
    • Average 2 hours per week after completion of training
    • Submission of paperwork in a timely manner
    • Weekly reporting to Long-term Care Ombudsman staff member

    Training and Support:

    • On the job and individual training will be provided prior to beginning assigned duties and continues throughout volunteer service
    • Support is provided to all volunteers

    Contact Person

    Volunteer Coordinator: Abbi Polityka
    Telephone: 385.468.3211
    Email: apolityka@slco.org
    Address: Salt Lake County Aging and Adult Services
    Ombudsman Program
    2001 South State Street S1-600
    Salt Lake City, Utah 84114-4575

    Contact

    Contact Information

    Program Assistant: Sharon Cameron
    Telephone: 385.468.3255
    Email: scameron@slco.org
    Address: Salt Lake County Aging and Adult Services
    Ombudsman Program
    2001 South State Street S1-600
    Salt Lake City, Utah 84114-4575