Drop in for one of our open houses to learn more about the program. No need to register just come at any time during one of the schedule sessions listed below.
Employees’ University Training Room
West Jordan Library Board Room (upstairs)
Dealing with Difficult Conversations will focus on conflict in the workplace and some best practices used to address it. You will explore how you view and respond to conflict and how unconscious biases and assumptions affect the way you perceive
conflict. You will be given a blueprint for having difficult conversations and tools to de-escalate conflict when necessary.
Register for Dealing with Difficult Conversations in Saba
Dates, Times and Locations
Virdian Event Center, West Jordan
Utah Cultural Celebration Center, West Valley City
Choose Two Classes from this list and Register Here
Adapting Your Conflict Style
Everyone has their own unique personality style. They also have a preferred style for dealing with conflict. Do you avoid conflict? Or do you take charge in a conflict situation? Perhaps you have a more cooperative approach? When working with others who have different styles, and when facing different conflict situations, we all have to adapt. In this course, you'll learn about the different conflict styles, including when and how to use them. You'll find out about the importance of adapting your style in response to others' styles and the particular situation you're in. Finally, you'll learn how to deal with a difficult individual in a conflict situation.
Facing and Resolving Workplace Conflict Workplace conflict won't go away on its own; you need a plan to address it. In this course, you'll learn about sources and signs of conflict, a process for resolving it, and ways to get the process back on track if difficulties arise.
Facilitating Work-Related Conflict Discussions Project team conflict isn't always interpersonal in nature. Sometimes, it's work-related. This impact explores work-related conflict.
Handling Team ConflictSuccessful teams are characterized by having a clear direction, trust among team members, effective communication, and the ability to quickly resolve conflict. The survival of a team depends on a team leader who can quickly recognize conflict, diagnose its cause, and use strategies to resolve the issue. In this course, you'll learn about what causes conflict on a team and the important role of healthy communication in handling conflict. You'll also learn about best practice approaches to resolving conflict and the tenets of principled negotiation. Finally, you'll learn guidelines for addressing one type of team conflict, lack of trust.
Meeting the Challenges of Workplace ConflictConflict in the workplace is inevitable. But that's not always a bad thing. In fact, conflict is often a healthy stimulus to creativity, problem solving, decision making, and growth. However, 'bad' conflict – the kind that hurts people – is destructive and disruptive. Conflict resolution requires a whole set of skills to recognize it, prevent the 'bad' kind of conflict before it gets out of control, to work out and through a conflict situation and to adapt your own conflict style to the situation you're faced with. In this Challenge, you'll need all of those skills to work through a common conflict situation – upholding the mission of your team, while under pressure to give in to the demands of competing priorities.
Personal Conflict StyleUnderstanding the five styles identified by Kenneth Thomas and Ralph Kilmann is useful for navigating conflict. This impact explores these five conflict styles.
The Many Approaches to Workplace Conflict When facing conflict at work, you need to adapt to the situation. In this course, you'll learn about conflict styles, when to use them, and when to adapt your style. You'll also learn how to handle conflict with difficult individuals.
Working Out and Through ConflictWhen you are dealing with workplace conflict, emotions get stirred up, and many people want conflict to 'go away.' But in most cases it won't go away on its own, so you need to choose a course of action. Sometimes it just means making peace with yourself or a situation. Other times, you may need to make trade-offs. If your choice is to deal with it straight on, you need a process. In this course, you'll learn how to work through conflicts smoothly by using a structured conflict resolution process. You'll also learn about techniques for getting the process back on track if difficulties arise.
Supervisor Excellency will focus on building trust and strong
communication skills to set expectations and foster accountability. By developing and applying the skills you
learn in each of these competencies, you will improve your team dynamic and
Register for Supervisory Excellence in Saba
Choose two classes from this list and Register Here
Being a Fair and Caring ManagerTo be an effective manager, you need to develop many different skills. Among them are the abilities to treat employees fairly and show them care and appreciation. This course focuses on what fairness means in the relationship between managers and their employees and discusses areas where showing fairness is most essential. It also provides techniques that you can use in order to demonstrate fairness while managing your direct reports. This course also describes what it means to be a caring manager and ways you can show that you have these characteristics.
Developing a Personal Accountability FrameworkTaking responsibility for meeting your objectives, including deadlines and work targets, is an important component of good business etiquette and demonstrates your attitude of professionalism. While it can be difficult at times, being accountable for delivering on your objectives shows you are reliable, organized, and dedicated to your work. In this course, you'll learn about the importance of personal accountability. You'll also learn strategies for developing a personal accountability framework by setting goals, developing an action plan, managing priorities, and staying focused and energized.
Developing a Successful TeamAnyone who has worked in a project or team environment will tell you that team dynamics make a huge difference in the working environment. Developing effective project teams is one of the primary responsibilities of a team leader. In this course, you'll learn how to develop the team culture early on by establishing team member competencies and working to improve team dynamics. You'll also learn about methods used to encourage team participation and motivation and increase team members' commitment. Finally, you'll learn about the importance of assessing and improving team performance.
Effective Team CommunicationIt's vital to maintain open, effective communication on a team. However, it's all too easy to adopt bad habits. Without realizing how badly it affects your team, you or another team member may communicate in ways that lead to misunderstandings, cause unnecessary conflict, keep others from having their say, and prevent the team from performing as well as it could. In this course, you'll learn about different verbal barriers to effective team communication and strategies for overcoming them. But speaking is only one part of communication; effective listening is vital too. So you'll also learn about specific active listening techniques that can help you be a better listener.
Effectively Directing and Delegating as a Manager Understanding the essential responsibilities you have when directing and delegating to others, and the practices you should employ in order to meet those responsibilities, will lead to you fulfilling your duties and realizing the potential of your entire team. This course provides information on the key proficiencies of setting direction and establishing clear objectives and goals for your direct reports are explored. The importance of organizing, as well as communicating for clarity and direction, are discussed. This course also covers the best practices for planning delegation and the techniques you need to carry through with delegation. Finally, the course details the importance of monitoring delegated tasks to ensure employees are on the right track.
Encouraging Team Communication and CollaborationEstablishing a successful team involves ensuring that team members can communicate with you and with one another and that they will work as a team rather than as individuals. Clear channels of communication are required for both on-site and virtual teams. In this course, you'll learn techniques for encouraging effective communication and overcoming communication problems. You'll also learn strategies for encouraging team collaboration. Finally, you'll learn about tools and technologies that are commonly used for virtual team communication and key considerations for establishing virtual communication guidelines.
Successful Delegation: Supervisor and Encourage'We all get the results we deserve' is especially true when it comes to following up on tasks after delegation. Have you ever received a request to do something from someone and never heard another thing until they complain that you are overdue or that the results are not what they expected? Supervision at the right level – avoiding the equal temptations to either micromanage or to ignore the delegate's activities – is critical to assuring a good result. Giving the right coaching, encouragement and support to the delegate, plus seeking feedback and eliciting questions from the assignee are skills to develop for best results. And remember, you have responsibility for execution no matter what happens. In this course, you'll learn how to give supervision and feedback to ensure that your delegates actually deliver what you want and when you expect. You'll find out how to set checkpoints and make sure the delegate gets the support and coaching they need to be effective. Finally, you'll discover constructive ways to respond when things go wrong and how to handle failed deliveries without demotivating the delegate.
Trust Building Through Effective CommunicationCommunication is most effective when you build and maintain the trust of the people you communicate with. In this course, you'll explore how a clear intention is the basis of an effective communication, and how understanding your audience ensures that the message gets delivered. You'll also learn how body language, vocal tone, and managing emotions can influence your communications and build trust with your audience.
Registration information will be sent to you when these classes are available in Saba.
Standards of Conduct and the Discipline and Grievance ProcessRelease end of Quarter 1;
Performance ManagementRelease end of Quarter 2
Onboarding New EmployeesRelease end of Quarter 3
Managing Employee LeaveRelease end of Quarter 4