In this four-hour class Scott Stephenson will review a variety of change process models and will provide critical skills to help managers ensure their teams successfully navigate through the change process.
This four-hour class helps supervisors understand the power of coaching in individual performance success; reviews the coaching process; explores how personal styles, as revealed through the DISC, affect the coaching relationship; presents techniques to connect with your coachee and helps you create a coaching action plan.
In this four-hour course employees will gain skills to improve office communication and resolve conflicts by learning active listening skills and how to de-escalate disagreements. The challenges of communicating with a diverse population are also discussed.
In this four-hour class you will learn to identify who your customer is, understand what is required for delivering good customer service, learn how to uncover what your customers need versus what they say they want, and explore the skills necessary to deliver excellent service.
In this four-hour class you will gain tips on using data to guide organizational and team decisions and assess impact; review the effective use of indicators, metrics, dashboards and heads-up displays; learn the factors for selecting metrics and presenting data to influence decisions and behaviors and; discuss the use of surveys as a component of data collection strategies for program evaluations.
In this four-hour course supervisors and managers will learn effective communication strategies to redirect employees whose behavior or performance is unacceptable.
In this four-hour class you will learn about the single most important factor for performance success in your career: Emotional Intelligence. You will have an opportunity to measure your own emotional intelligence and will discuss the value of Emotional Intelligence competencies such as self-awareness, self-management, relationship awareness and relationship management. You won’t want to miss this fun and enlightening presentation.
This four-hour class will help supervisors identify barriers to creative thought and learn techniques to help them and their employees become more creative and innovative. This hands-on class provides tools that can be immediately applied to the workplace to foster creativity and innovation.
Learn about the collaborative proposal writing process, explore resources available to identify grant opportunities, practice finding funding sources, learn about and practice developing proposals, and review the strengths and weaknesses of sample proposals. This is a four-hour class.
This four-hour class is intended for Department and Division Directors and for program and line managers and will provide an overview of the county budget process.
In this four-hour class supervisors will learn what it takes to help others take responsibility and be accountable for their work product. Review the steps in structuring accountability and discover how to create an environment in which priority work gets done. Gain tools and strategies to hold others accountable.
In this four-hour course you will learn effective techniques to prepare for a meeting, explore how to structure meetings for success, learn tips for conducting an effective meeting, identify ways to catalyze participant engagement and review strategies for ensuring meeting follow-up items are achieved.
In this four-hour course managers will learn how to develop a budget to manage and track program operations and explore various tools available to assist in managing your budget.
In this four-hour course mangers will learn techniques and tools to effectively manage projects including project budgeting, scheduling, managing other players and resources. Tips for reporting on project progress and results will also be discussed.
Identify the fundamentals of preparing a powerful presentation. Learn effective methods for planning your speech and explore ways to manage the presentation process. This four-hour class will prepare you to present to a board or council.
Learn about the importance of strategic planning and gain tools to develop an effective plan. Explore application and implementation methodologies to ensure success. This is a four-hour class.
Learn to handle stress and find more joy in your life! In this class you will learn strategies to balance your life at home, at work and at play and get tips to effectively deal with the pressures and stresses of life especially as we are challenged to do more with less.
Learn about factors that affect succession planning and identify a roadmap for planning for the future and the key steps needed. In this class you will gain tools to aid in succession planning and discuss public sector case studies for ideas on best practices. Participants will create an action plan for moving forward.
Discover the elements of successful team management, understand barriers that interfere with work teams, learn techniques for resolving team conflicts and, explore ways to increase team collaboration and problem solving.
Whether you're just moving into a supervisory position or have been a supervisor for a long time, do you know what the County expects of you? Explore the key functions of a supervisor, identify ways to create a supportive and productive work environment, review different delegation styles, learn strategies for increasing employee engagement (including effective on-boarding), and identify ways to establish healthy supervisory/ peer/ subordinate relationships.
Too much to do and not enough time? Learn techniques for improving personal productivity, how to prioritize and manage time to ensure the important things get done.
Many workplaces now have a mix of three to four generations working side-by-side. The values and expectations of these employees are often vastly different creating workplace challenges. In this four-hour class you will learn how to effectively capitalize on the strengths each generation brings and how to collaboratively work together to improve productivity.
In this four-hour course you will learn a fast and effective writing process that will help you write documents that people read, understand and act on…the first time around! Includes tips on writing effective e-mails, memos, reports and minutes.