For years, 911 dispatch centers in Salt Lake County have been using different computer software programs, resulting in confusing and slower response times. Now that confusion will be resolved as all of our valley's 911 operators will use the same computer program.
As the regional government for Salt Lake's metro area, Salt Lake County offered approximately $1.4 million in county funds to spur research into a unified system that would replace the two different software systems used by 911 dispatchers at the different centers: Valley Emergency Communications Center (VECC) and Salt Lake City.
Officials will use Hexagon Safety and Infrastructure for our 911 dispatching center. Making the switch to Hexagon will mean:
The new system will be fully implemented in the winter of 2017:
"In an emergency, seconds count. No police officer chasing a suspect in response to a 911 call from anywhere in this valley should have to stop and think about where the information is complete. A regional 911 system is an important step forward to ensure a safe, streamlined, efficient response every time," --Mayor Ben McAdams.
Read the details of Mayor McAdams' solution to Salt Lake regional 911 in his 2013 news release.
The following are media reports and Salt Lake Tribune editorial in support of Ben McAdams solution:
Mayor McAdams took his solution a step further when he worked with Rep. Brad Dee to pass a bill in the 2013/2014 state legislative session that requires action, or forces local entities to forgo federal and state funding for 9-1-1 emergency. That provides both a carrot and a stick to move forward with a solution. In the long run, it will save both lives and taxpayer dollars.