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Library Services Performance Audit

The Salt Lake County Mayor, the County Council, and County Management have expressed significant interest in and have taken steps to have the various county departments develop Key Performance Indicators (KPI).  Our office was asked to conduct a performance audit to establish a baseline on the KPI program as reported on CountyStat. We conducted a performance audit of the Library Services Division (Library Services) to evaluate their outcomes and indicators in CountyStat.  We evaluated the accuracy, relevance, and reliability of KPI as well as Library Service’s effectiveness of communicating performance results to key users and stakeholders.