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SAMi

As part of the leadership transitions in Housing and Community Development, we have been assessing all programs and budgets. We have determined that both the SAMi app and navigator programs will be placed on hiatus for the foreseeable future beginning on April 30, 2024. During the hiatus, we will continue to evaluate the SAMi programs and discuss the future of SAMi with partners who may be interested in continuing the operations.  

Links

SAMi Login
The Affordable Connectivity Program

For SAMi Account Owners

The SAMi navigator phone and email will continue to be monitored on a limited schedule until June 1, 2024. If you need help exporting your SAMi account information, please contact us. 

Steps to export your data from SAMi: 

  1. Log into the SAMi app at https://mysamiapp.com  
  2. From the SAMi home screen, select MY CASE FILES. 
  3. Select the button labeled CREATE CASE FILE. 
  4. Use the radio button to select ALL where it says “Check the sections to include” or you can use the check boxes to select the contents individually: 
  5. Use the blue button to select SAVE. This will create a copy of the case file in the case file list. 
  6. There are several options to save the case file you created: 
    • Use the Clipboard icon to create a shareable link (ONLY VALID FOR 7 DAYS). Paste the link in your browser and save a copy or print a copy of the case file for your record. 
    • Use the Magnifying Glass icon to view the case file. Save a copy or print a copy of the case file for your record. 
    • Use the Download File icon to export a PDF copy of the case file to your device. 
    • Use the Printer icon to print a copy of the case file for your record. 
    • Use the Envelope icon to email a copy of the case file for your record. Use the next screen to enter the email address where the case file will be sent. Use the blue button labeled SEND to send the email. A window will appear that reads: “Warning: You are about to email a case file. Are you sure you have the correct file attached?” To send, select the green button labeled YES, SEND. 

Steps to Email Your Uploaded Documents 

  1. From the SAMi home screen, select MY DOCUMENTS. 
  2. Use the Envelope icon to email a copy of the document for your record. Use the next screen to enter the email address where the document will be sent. Use the blue button labeled SEND to send the email. 
  3. Repeat this step for each document uploaded into SAMi. 

For Service Agency Providers

We appreciate your partnership in using these programs to assist low-income households get better connected to the services they need. If you have a contract with Salt Lake County that includes the requirement to use the SAMi app or navigator services, your contract will be amended releasing you from that obligation.  

If you have clients or case managers who would like in-person assistance to export their SAMi files, please contact the navigator hotline or email before June 1, 2024, to request an onsite tutorial and support. 

The Affordable Connectivity Program

Full ACP assistance for households will end April 30th, 2024. Eligible households may continue to receive partial relief through May 31st, 2024. 

If you have not reached out to your internet provider, your provider will assume that you will continue your current service at full price. If you have questions or concerns, we recommend you reach out to your internet provider for guidance and further assistance. 

smat SECURE ACCESSIBLE MOBILE INFORMATION

Contact a SAMi Navigator

(385) 468-5555